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Meet the Experts Taking on Tomorrow – Molly Ross

  • Adroit Insurance and Risk
  • February 11, 2025

Molly Ross
Gippsland Managing Principal

What inspired you to start a career in the insurance industry?

As many people know, the insurance industry is one you often stumble into unexpectedly. This was true for me as well. While seeking a professional career, I was fortunate to secure a position at Adroit, and I haven’t looked back since

What experience do you bring to the role of Managing Principal?

Despite being new to the role, I am confident that my natural and acquired strengths will drive our team to success. These strengths include a focus on people and clients, a commitment to fairness, and a dedication to helping others achieve their goals

How do you ensure that Adroit’s clients feel supported and understood?

By listening to and understanding the needs of your business or insurance requirements, I am here to educate and advocate for you. I’ll ensure that all desired coverage is in place and act as your advocate during claims to guarantee you receive your entitled benefits.

What’s one thing you wish more clients knew about their insurance policies?

  • The impact of underinsurance in commercial insurance and how it can affect claims, even in cases of partial loss.
  • The importance of regularly updating your insurance as your business evolves.
  • Insurance is generally designed to cover unforeseen circumstances. Risk advice and prevention serve as your first line of defence, while insurance acts as a safety net when these measures fail.

Can you share a memorable experience where you helped a client overcome a challenging situation?

I don’t believe I can single out just one challenge. As businesses diversify or venture into new ‘grey’ areas, the pressure to ensure appropriate coverage intensifies. Every day in this hard market adds to the workload as we strive to best cover certain occupations, particularly with the increasing exclusions being added to policies.

How are you involved with the local community?

I am deeply involved in organizing our Adroit Gippsland Morning Tea, where we raise funds for local charities that significantly impact our community as a way to give back to them. It’s also a fantastic opportunity to connect with our insurers and insurance service providers. Additionally, I make personal contributions to various charities within our local community.

What are some of your interests outside of work?

Exploring all the wonders Australia has to offer is one of my favourite activities, whether it’s camping or taking a nature walk. I also cherish spending time at home with my ever-growing extended family.